Fuzzy Information Retrieval Techniques for Help-Seeking System

The forum system is useful for knowledge sharing and help-seeking. However, the existed forums are having the same problem such like nobody to answer the given questions. In order to attack the problem, this study proposes a human-expert oriented forum architecture to perform efficient knowledge sharing. The system uses fuzzy information retrieval techniques to discover important discussion knowledge and actively invites human-experts who may answer the question to participate the discussion.